Refund and Cancellation Policy
Effective Date: October 21, 2025
Website: IPTV Reseller
Contact Email: goldengateiptv@gmail.com
1. Overview
At IPTV Reseller, we are committed to providing our customers with a reliable and high-quality IPTV service.
This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted for purchases made through our website or sales channels.
By purchasing or subscribing to our services, you agree to the terms outlined below.
2. Digital Nature of Service
Our IPTV subscriptions and reseller panels are digital services that provide immediate access after purchase.
Once your account is activated and login details or access links have been delivered, the sale is considered final, as the service cannot be returned once delivered or used.
3. Refund Eligibility
Refunds may be granted only under the following conditions:
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The service could not be activated due to technical issues on our end.
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You have not received your login credentials or activation details within 24–48 hours after purchase.
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The IPTV service is completely non-functional, and our technical team is unable to resolve the issue within a reasonable time frame.
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You have contacted our support team within 3 days of purchase to report the issue.
Refunds will not be granted in the following cases:
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You changed your mind after activation or decided you no longer need the service.
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The issue is related to your internet connection, device compatibility, or third-party app.
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You provided incorrect information during the order (e.g., wrong MAC address, email, or device details).
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Temporary interruptions or downtime caused by server maintenance or network issues.
4. Cancellation Policy
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Before activation: You may request cancellation and a full refund before the IPTV account or reseller panel is activated.
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After activation: Once access credentials are sent or the service is active, cancellations are not possible.
To request a cancellation, contact us at goldengateiptv@gmail.com with your order details.
5. How to Request a Refund
To request a refund, please send an email to goldengateiptv@gmail.com including:
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Your full name and email address used for the order
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Your transaction or order number
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A brief description of the issue
Our support team will review your request and respond within 2–3 business days.
If your refund is approved, it will be processed through your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Service Testing / Trials
Before purchasing a long-term subscription, we recommend requesting a trial or short-term plan to test compatibility and performance.
This helps ensure that your internet speed, device, and application setup work properly with our IPTV system.
7. Contact Information
If you have any questions about our Refund and Cancellation Policy, please contact us:
📧 Email: goldengateiptv@gmail.com
🌐 Website: IPTV Reseller
🗓️ Effective Date: October 21, 2025